Infrastructure as a Service (IaaS): Buying Guide (feat. WoundVision)

Posted: October 31st, 2011 in Datamation

Infrastructure as a Service (IaaS): Buying Guide (full article)

Does the IaaS provide adequate support?

Being able to quickly and accurately diagnose and resolve issues in any part of the infrastructure not only ensures reduced downtime, but keeps one issue from threatening your entire network. Being able to contact a dedicated support team keeps your infrastructure running smoothly and keeps enterprise on track.

However, some vendor’s customer support is not available around the clock, or 24/7 customer service is categorized as an additional service (at an additional cost). That was the reality that WoundVision ran up against during their first foray into the cloud.

WoundVision, which provides technologies to health care professionals that enable them to predict and track wounds to provide improved quality of care, initially deployed their software solution on Amazon’s EC2, but experienced gaps in client service. “Amazon enabled us to cheaply host our software, but offered no support besides a forum or a for-fee service,” said WoundVision’s IT Director, Andrew Hoover. “They offered no real guidance on how to find or resolve problems.”

WoundVision surveyed other solutions and decided on Bluelock based on its track record of providing scalability and client support. In a field like healthcare, Bluelock was able to provide the security that WoundVision needed to entrust their patients’ data to the cloud. When tasked with precisely and accurately locating their data, WoundVision said that Amazon’s support fell short.

Hoover said, “With Bluelock, I know exactly where the data is, and I can get direct access to all the firewall and security logs and reports. I always know what is going on and can report on that to be in compliance. That is extremely comforting, especially when it comes to our industry.”